Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.

Getting Ready

• Email address you registered with – make sure it is verified.
• Government-issued ID (passport, driver’s license or national ID card).
• Proof of address (utility bill or bank statement dated within the last three months).
• Payment method matching the one you will withdraw to (e-wallet, card, or bank account).
• Any deposit receipts or transaction IDs in case verification is needed.
• A stable internet connection – the entire process is done through the Space XY mobile-optimized website (no native app required).

How to Sign Up

1. Navigate to the Space XY homepage and click the “Register” button.
2. Fill in your personal details: full name, date of birth, email and phone number. Ensure they match your ID exactly.
3. Choose a strong password and your preferred currency (EUR, USD, etc.).
4. Accept the terms and conditions (read them briefly, especially the bonus wagering rules).
5. Check your email for a verification link and complete the step within 24 hours.
6. Log in and complete the basic KYC (Know Your Customer) by uploading your ID and proof of address under the “My Profile” section.

For a visual walkthrough of the registration and first deposit process, watch the video below:

Calculating Your Bonus

Let us assume you claim the welcome bonus: a 100% match up to €200, with a wagering requirement of 35x the deposit plus bonus. You deposit €150. Using the formula:

Total Wagering Requirement = (Deposit + Bonus) × Wagering Multiplier

Here, bonus received = €150 (capped at €200, so full 100% of €150). Total = (150 + 150) × 35 = 300 × 35 = €10,500. You must wager €10,500 on eligible slots (slots usually contribute 100%, table games often less). If you play a slot with 96% RTP, your expected loss over that turnover is €10,500 × (100% – 96%) = €420. So, after wagering, your expected remaining cash is €300 – €420 + any wins, which could be negative. The bonus is only profitable if you get lucky early. Always check the maximum bet allowed during wagering (often €5) and game contributions.

Payment Methods

Most e-wallet withdrawals are processed within a few hours after approval. Card and bank transfers take longer due to intermediary banks.

Licence & Player Protection

Space XY holds a Curacao eGaming license (sub-license from Antillephone N.V.). This means the casino operates under the regulations of the Curacao Gaming Control Board. The Random Number Generators (RNGs) are tested by independent auditors like iTech Labs. Your data is secured with 128-bit SSL encryption. Note: As a Curacao-licensed casino, winnings may be subject to local income tax depending on your jurisdiction. Always check your country’s tax regulations. Responsible gaming tools – deposit limits, time-outs, and self-exclusion – are available in the account settings.

When Things Go Wrong

• Forgotten Password: Click “Forgot password” on the login page. A reset link is sent to your registered email. If the email does not arrive, check spam or contact support.
• Failed Withdrawal: The withdrawal is rejected. Common reasons: unverified account, bonus wagering incomplete, or withdrawal limit exceeded. Check your bonus status and verification status first.
• Verification Delay: Documents submitted but not yet approved. Wait up to 72 hours during busy periods. Contact support if it exceeds that.
• Game Not Loading: Clear your browser cache and cookies, disable ad-blockers, or try a different browser. The Space XY site is optimized for desktop and mobile browsers.
• Self-Exclusion Request: To permanently close your account, go to Responsible Gaming and request self-exclusion. You will be blocked for the chosen period (minimum 6 months). After that, you can request reactivation with a cooling-off period.

Worth Knowing

If your withdrawal is delayed beyond the standard processing times, follow these steps:

1. Check that your account is fully verified (ID and proof of address). Unverified accounts automatically delay payouts.
2. Log into your account and look under “Transaction History” to see the status (Pending, Processing, Completed).
3. If it shows “Pending” for more than 48 hours, contact support via live chat (available 24/7) or email: support@spacexy.com.
4. Provide your account ID, the withdrawal amount, and the date requested. Ask for an expected timeframe.
5. If no resolution within 72 hours, escalate to the Curacao Gaming Control Board mediator through their online complaint form.

Typical withdrawal times: e-wallets – 24 hours after approval; cards – 3–5 business days; bank transfers – 5–7 business days.

Need to Know

Is Space XY licensed and safe?

Yes, it operates under a Curacao eGaming license and uses SSL encryption. Always verify the license number (displayed in the footer) on the regulator’s site.

What is the minimum withdrawal amount?

The minimum withdrawal is €20 for most methods, except bank transfers which require at least €50.

How long do withdrawals take after approval?

E-wallets usually within 24 hours, cards in 3–5 business days, and bank transfers in 5–7 business days.

Can I cancel a pending withdrawal?

Yes, as long as the withdrawal is in “Pending” status. Go to the cashier, find the pending transaction, and click “Cancel”. The funds will return to your account balance.

What documents are needed for verification?

A valid government ID (passport, driver’s license or national ID) and a recent utility bill or bank statement showing your name and address.

Is there a withdrawal limit per transaction or per month?

Standard limits are €5,000 per transaction and €20,000 per month for most players. Higher limits may be available for VIP tiers.

How do I set deposit limits?

Go to “Responsible Gaming” in your account settings and choose daily, weekly or monthly deposit caps. Changes take effect immediately and cannot be lowered for 24 hours.

By following this guide, you can navigate the withdrawal process smoothly. Remember to always verify your account early, check the wagering requirements, and visit Space XY casino for the latest promotions.